Penalty Fee Appeal

This e-service is for the public to file appeals against the imposition of penalty fee for underpayment and non-payment of bus and train fares, and misuse of concession cards. 

Important Information:

  • By law, you should file your appeal no later than 14 days from the date of issue of the Notice to Pay Penalty Fee (NTPF) to you. Failure to meet the deadline could mean that the appeal would not be considered by the Public Transport Council (PTC).
  • Please ensure that you complete all sections in this form. Incomplete information would result in longer processing time.
  • The form must be submitted only by the person issued with the notice.
  • By submitting this form to the PTC, you would also consent to allow the PTC to disclose your personal particulars to other Government agencies and Public Transport Operators, as well as to collect and use necessary data from other Government agencies and Public Transport Operators so as to facilitate investigation of your appeal.     
  • Please provide a valid email address.  You will receive an automated email acknowledgement within 5 minutes of your appeal submission.  If you do not see the automated email acknowledgement in your inbox, please check your “spam” / “junk mail” folder and add “” to your White List or Safe Sender List.  If you still have not received the automated email acknowledgement upon checking, please email us for assistance at with details of your application.
  • You will be informed officially of the outcome of your appeal in writing. By law, PTC's decision on an appeal is final.
This form will take you about 10-15 minutes to complete. You will need the notice (e.g. Notice to Pay Penalty Fee) serial number to fill in the form.

This application will take an estimated one month to process.

Please input up to a maximum of 100 words.
100 words left

You can upload total of 5 files with total max file size of 5MB
Supported files: jpg, png, pdf only

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