This e-service allows members of the public to file appeals against the imposition of penalty fee for underpayment and non-payment of bus and train fares, and misuse of concession cards.
Please ensure you have the following information ready before clicking “Proceed to Submit” button to fill in the form:
- Notice Serial Number (i.e. Notice to Pay Penalty Fee)
- EZLink or CEPAS Number
- Personal particulars (i.e. full name, email address, contact no.)
- Reason for not paying appropriate fare (max 100 words)
- Supporting Document (if any)