Penalty Fee Appeal

This e-service allows members of the public to file appeals against the imposition of penalty fee for underpayment and non-payment of bus and train fares, and misuse of concession cards.

Please ensure you have the following information ready before clicking “Proceed to Submit” button to fill in the form:

• Notice Serial Number (i.e. Notice to Pay Penalty Fee)
• EZLink or CEPAS Number
• Personal particulars (i.e. full name, email address, contact no.)
• Reason for not paying appropriate fare (max 100 words)
• Supporting Document (if any)

Estimated time to complete  10 - 15 mins