Commuter satisfaction with public transport dipped 1.9% to 94.5% in 2017

13 February 2018

The Public Transport Council (PTC) conducted its annual Public Transport Customer Satisfaction Survey (PTCSS) in October 2017, across 22 train stations and 25 bus stations / bus stops. Commuters’ satisfaction with public transport decreased from 96.4% in 2016 to 94.5% in 2017 due to a dip in satisfaction levels[1] for MRT services. The mean satisfaction score for public transport, on the other hand, saw a slight improvement from 7.6 out of 10 in 2016 to 7.7 last year due to the sustained improvements in ratings for bus services.

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Conversation and Connecting with SG Commuters

25 January 2018

The 1st Advisory Report published in August 2016, had 17 recommendations for an improved transport experience for various commuter groups. All recommendations were accepted by LTA and will be implemented progressively. This year, the Advisory Report reveals a deeper and richer understanding of our commuters’ voices, with a focus on our rail system. We sought to understand their preferences across different rail lines; their willingness to be engaged, involved and to contribute. Click below to access PTC's 2nd Advisory Report and uncover the story of our SG commuters from the ground.

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