Heart Zone to be expanded to Jurong East And Novena MRT stations

25 June 2018

Following the success of the first Heart Zone at Outram Park MRT Station, the Public Transport Council (PTC) together with the Land Transport Authority (LTA), SMRT Trains, Ng Teng Fong General Hospital (NTFGH) and Tan Tock Seng Hospital (TTSH), will launch similar Heart Zones at Jurong East and Novena MRT Stations. This is in line with the recommendations from PTC’s Second Advisory Report released early this year, and is an affirmation of Singapore’s caring commuting culture.

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2018 Fare Formula Review and Enhanced Transfer Rules to Adapt to Changing Public Transport Landscape

22 March 2018

The Public Transport Council (PTC), an independent body that regulates public transport fares, is making enhancements to transfer rules to provide more flexibility to commuters. In addition, PTC is revising the fare formula to ensure that fares keep pace with changes in the public transport industry’s cost structure. This formula forms the basis for the PTC’s deliberation at each year’s fare review exercise, where the PTC grants fare adjustments. The fare formula review is typically done once every five years, and the 2017/2018 review was completed after a year-long consultation with commuters, operators and industry experts.

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Commuter satisfaction improves by 2.8 percentage points for Taxi and Private Hire Car Services

23 February 2018

Commuter satisfaction with taxi and private hire car services increased by 2.8 percentage points last year. Results from the Point-to-point Transport Services Customer Satisfaction Survey (PCSS) 2017 indicated that 98.6% of respondents rated 6 and above out of 10 for taxi and private hire car services. On the respective service attributes, respondents also upped the satisfaction mean score from 7.7 to 8.1 out of 10.

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Commuter satisfaction with public transport dipped 1.9% to 94.5% in 2017

13 February 2018

The Public Transport Council (PTC) conducted its annual Public Transport Customer Satisfaction Survey (PTCSS) in October 2017, across 22 train stations and 25 bus stations / bus stops. Commuters’ satisfaction with public transport decreased from 96.4% in 2016 to 94.5% in 2017 due to a dip in satisfaction levels[1] for MRT services. The mean satisfaction score for public transport, on the other hand, saw a slight improvement from 7.6 out of 10 in 2016 to 7.7 last year due to the sustained improvements in ratings for bus services.

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