Point-to-Point Transport Services 

Point-to-Point (P2P) operators with 800 or more vehicles on their platforms are licenced according to the services they provide, i.e. street-hail or ride-hail services. This P2P regulatory framework takes effect from 30 October 2020.

Street-hail refers to rides flagged down by the street or hired at taxi stands. Currently, only taxis are allowed to do street-hail rides. Ride-hail refers to rides that are booked (eg, via call booking, app booking). Both taxis and private-hire cars are allowed to do ride-hail jobs.

The P2P regulatory framework ensures that P2P fares are transparent and clearly communicated to commuters, while leaving fare levels to be determined by market forces.

Under the P2P regulatory framework, PTC:

  • Continues to set a standardised fare structure for street-hail services;
  • Extends the standardised fare structure for street-hail services to cover metered ride-hail services;
  • Continues to leave fare levels to market forces; and
  • Requires ride-hail service operators to state flat fares clearly to commuters at the point of booking. Ride-hail operators will also be required to publish any additional charges that may be levied.

Street-Hail Fare Regulation

Street-hail metered fare structure will continue to be standardised to allow commuters to compare fares, while the fare levels remain deregulated.

The street-hail fare structure consists of the following components:

  • Flag down sum;
  • Basic unit charges (e.g. distance rate / waiting time rate);
  • Peak period surcharge;
  • Late night hiring surcharge;
  • Location surcharge;
  • Passenger surcharge; and
  • Road user and cashless payment charges.
The list of licensed street-hail service providers is shown below:

Street-Hail Operator Website 
 CDG Taxi  www.cdgtaxi.com.sg
 SMRT Taxi  www.smrt.com.sg/Journey-with-Us/SMRT-Taxis/
 Premier Taxi  www.premiertaxi.com.sg
 Prime Taxi  www.primetaxi.com.sg
 TransCab  www.transcab.com.sg

Ride-Hail Fare Regulation

Ride-hail fare regulation focuses on ensuring that ride-hail fares remain clear and transparent. Only two types of ride-hail fares will be allowed, i.e. metered fares and flat fares.

Metered Fares  Flat Fares 
  • Ride-hailed taxi metered fares must follow the metered fare structure and amounts of the taxi company who owns that taxi.

  • Ride-hail operators are allowed to set their own taxi booking fee amounts.
  • All ride-hail flat fares will be dynamically determined by operators, however, this must be provided upfront to the commuter prior to the booking.

  • Any additional fee that may be charged over the initial flat fares that was provided upfront to the commuter, e.g. additional stop charge, waiting time charge and other fees must be published.
The list of licensed ride-hail service providers is shown below: 

Ride-Hail Operator Website
CDG Taxi www.cdgtaxi.com.sg
SMRT Taxi www.smrt.com.sg/Journey-with-Us/SMRT-Taxis
Premier Taxi www.premiertaxi.com.sg
Prime Taxi www.primetaxi.com.sg
TransCab www.transcab.com.sg
 Grab www.grab.com/sg
 Gojek www.gojek.com/sg
 Ryde www.rydesharing.com
 TADA tada.global

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