About Insights & Advisory Division

The Insights & Advisory Division supports the Council in its advisory role to the Minister for Transport, through recommendations to improve the commuter experience on public transport.

We put our commuters at the centre of the public transport system. The Insights & Advisory Division keeps its pulse on the ground and ensures that voices of commuters are heard. To this end, the Division conducts surveys, interviews and focus group discussions to seek commuters’ views and measure their satisfaction. We endeavour to enhance the travel experience of commuters. To keep abreast of the latest trends, the Division studies both local and international best practices and developments in the public transport arena.

When making recommendations to enhance the well-being of commuters, we ensure that the recommendations are both practical and cost-effective. We also seek the views of experts, partners and stakeholders to ensure that the views of different stakeholders are represented.

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