Penalty Fee Appeal

This e-service is for the public to file appeals against the imposition of penalty fee for underpayment and non-payment of bus and train fares, and misuse of concession cards. 

Important Information:

  • By law, you should file your appeal no later than 14 days from the date of issue of the Notice to Pay Penalty Fee (NTPF) to you. Failure to meet the deadline could mean that the appeal would not be considered by the Public Transport Council (PTC).
  • Please ensure that you complete all sections in this form. Incomplete information would result in longer processing time.
  • The form must be submitted only by the person issued with the notice.
  • By submitting this form to the PTC, you would also consent to allow the PTC to disclose your personal particulars to the Land Transport Authority and public transport companies so as to facilitate investigation of your appeal.
  • Please provide a valid email address as a copy of your application will be sent to you.
  • You will be informed officially of the outcome of your appeal in writing. By law, PTC's decision on an appeal is FINAL.
This form will take you about 10-15 minutes to complete. You will need the notice (e.g. Notice to Pay Penalty Fee) serial number to fill in the form.

This application will take an estimated one month to process.











You can upload total of 5 files with total max file size of 5MB
Supported files: jpg, png, pdf

I declare that the above information given is correct and true to the best of my knowledge. I understand that consideration for this appeal is based on information as declared herein. I further acknowledge that should any of the information declared be found to be untrue, inaccurate or incorrect, the appeal shall be null and void.
I hereby consent to the Public Transport Council (PTC) disclosing my personal particulars to the Land Transport Authority and public transport companies so as to facilitate investigation and for consideration of appeal. I further agree that I shall not hold the PTC liable for any claims, liabilities, expenses, costs, losses or damage of whatever nature, even if reasonably forseeable, which I may suffer or incur as a result of the disclosure of my personal particulars or arising from the use of my personal particulars.

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