Point-to-point transport fares

Point-to-Point (P2P) operators with 800 or more vehicles on their platforms are licensed according to the services they provide, i.e. street-hail or ride-hail services under the P2P regulatory framework implemented since 30 October 2020.

Street-hail refers to rides flagged down on the street or hired at taxi stands. Currently, only taxis are allowed to provide street-hail rides. If you take a street-hail trip, metered fare is calculated based on the distance travelled, and surcharges may apply.

Ride-hail refers to rides that are booked (e.g. via app or call booking). Both taxis and private-hire cars are allowed to do ride-hail jobs. Ride-hail trip fare can be metered fare or a flat fare, depending on what is chosen at the point of booking.

P2P fare levels are determined by market forces while PTC focuses on ensuring that fares are transparent and clearly communicated to commuters.

Under the P2P regulatory framework:

• PTC sets a standardised fare structure for street-hail and metered ride-hail services;

• Fare levels are determined by market forces;

• Ride-hail operators are required to state flat fare clearly to commuters at the point of booking; and

• Ride-hail operators are also required to publish any additional fees and charges that may be levied.

Street-hail fare regulation

Street-hail metered fare structure are standardised to allow commuters to compare fares, while the fare levels are deregulated.

The street-hail fare structure consists of the following components:

• Flag down sum;

• Basic unit charges (e.g. distance rate / waiting time rate);

• Peak period surcharge;

• Late night hiring surcharge;

• Location surcharge;

• Extra passenger surcharge; and

• Road user and cashless payment charges.

The list of licensed street-hail service providers is shown below:

Ride-hail fare regulation

Ride-hail fare regulation focuses on ensuring that ride-hail fares remain clear and transparent. Only two types of ride-hail fares will be allowed, i.e. metered fares and flat fares.

The list of licensed ride-hail service providers is shown below: