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Public Transport Council

Ticket payment service licensing

Find out how PTC licenses and regulates ticket payment service providers, ensuring commuters have access to reliable and fairly priced payment options across Singapore’s public transport network.

Last updated 27 November 2025

To protect commuters’ interests in ticket payment service availability and charges, PTC regulates and licenses ticket payment service providers in public transport. Ticket payment services include:

  • clearing of ticket transactions; and

  • sale, top-up, replacement, refund, or management of modes of ticket payment e.g. ez-link cards, NETS FlashPay cards.

SimplyGo Pte. Ltd. and Network for Electronic Transfers (Singapore) Pte Ltd are the licensees regulated under this regime. Any fees that they charge have to be approved by us.

Commuters can buy, replace or get a refund on their cards at more than 800 service points, across bus interchanges and terminals, bus stops, as well as MRT and LRT stations. All card top-ups at such service points are provided free-of-charge.