Skip to main content

Government officials will never ask you to transfer money or disclose bank log-in details over a phone call.

Call the 24/7 ScamShield Helpline at 1799 if you are unsure if it is a scam.

Public Transport Council
News releases

Corrigendum

28 December 2023

This article has been migrated from an earlier version of the site and may display formatting inconsistencies.

FINDINGS OF PTC’S SURVEYS ON CUSTOMERS’ SATISFACTION WITH PUBLIC TRANSPORT

 

            Please refer to the Public Transport Council’s (PTC) news release, “Findings of PTC’s Surveys on Customers’ Satisfaction with Public Transport”, which was issued on 13 February 20231.  The release summarised survey results for the 2022 Public Transport Customer Satisfaction Survey (PTCSS) and the Public Transport Survey for Persons with Disabilities (PwD Survey).


2          As part of PTC’s recent review in preparation for the next run of the survey, it was found that the weighting methodology for the 2022 PwD Survey was not applied correctly for the computation of overall mean and percentage satisfaction scores for the 2022 survey findings. As a result, there were errors in the two tables, in Annex B, paragraph 5.  Please see Table 1 and 2 for the published scores and the correct scores (in italics).


Table caption

Annex B (Factsheet for the Public Transport Survey for Persons with Disabilities 2022)


5. Tables 1 and 2 show the satisfaction ratings and the percentage of respondents who were satisfied with public transport in general, bus, and train services.


Table 1 – Mean satisfaction scores of public transport, bus, and train services



Table 2 –Percentage of respondents satisfiedwith public transport, bus, and train services





3          There was no impact or errors on the individual attribute scores and percentage.


1 Findings of PTC’s Surveys on Customers’ Satisfaction with Public Transport [Updated as of 28 Dec 2023]

Back to top