News releases
2019 Customer Satisfaction Survey
16 September 2019
Public Transport Customer Satisfaction Survey (PTCSS) 2019
Commuters continued to be satisfied with Singapore’s public transport in 2019, according to the annual Public Transport Customer Satisfaction Survey (PTCSS) commissioned by the Public Transport Council (PTC). The annual survey was conducted from September to October 2019.
The annual survey, conducted from September to October 2019, showed that overall public transport satisfaction remained high, with the mean satisfaction score for public transport at 7.8 (out of 10) in 2019. It was 7.7 in 2017 and 7.9 in 2018.
PTCSS 2019 Annex - Factsheet [PDF, 352 MB]
Point-to-Point Customer Satisfaction Survey (PCSS) 2019
Commuters continue to rate Point-to-Point (P2P) services highly, according to the 2019 Point-to-Point Transport Services Customer Satisfaction Survey (PCSS) commissioned by the Public Transport Council (PTC). In the annual survey conducted from mid-August to early September last year, P2P services received a mean satisfaction score of 8.1, up from 7.9 in 2018. Please see Figure 1.
Commuters’ satisfaction with taxi services remained high in 2019 with a mean satisfaction score of 8.1, which is higher than the previous year’s score of 7.9. Private hire car (PHC) services also saw an increase in its mean satisfaction score from 7.9 in 2018 to 8.2 in 2019. The mean satisfaction score also increased across almost all service attributes for both taxi and PHC services.