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Public Transport Council
News releases

2017 Customer Satisfaction Survey

2 October 2017

Commuters walking through an MRT station with signs pointing to the Circle Line, lift, and nearby exits.

Public Transport Customer Satisfaction Survey (PTCSS) 2017

The Public Transport Council (PTC) conducted its annual Public Transport Customer Satisfaction Survey (PTCSS) in October 2017, across 22 train stations and 25 bus stations / bus stops. Commuters’ satisfaction with public transport decreased from 96.4% in 2016 to 94.5% in 2017 due to a dip in satisfaction levels for MRT services. The mean satisfaction score for public transport, on the other hand, saw a slight improvement from 7.6 out of 10 in 2016 to 7.7 last year due to the sustained improvements in ratings for bus services.

PTCSS Press release 2017 [PDF, 574 MB]

Point-to-Point Customer Satisfaction Survey (PCSS) 2017 

Commuter satisfaction with taxi and private hire car services increased by 2.8 percentage points last year. Results from the Point-to-point Transport Services Customer Satisfaction Survey (PCSS) 2017 indicated that 98.6% of respondents rated 6 and above out of 10 for taxi and private hire car services. On the respective service attributes, respondents also upped the satisfaction mean score from 7.7 to 8.1 out of 10.

PCSS Press release 2017 [PDF, 366 MB]

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