2016 Customer Satisfaction Survey

Each year, PTC conducts two customer satisfaction surveys: the Public Transport Customer Satisfaction Survey and the Point-To-Point Customer Satisfaction Survey. 

The findings from these two surveys, together with our ongoing engagements with different groups of commuters and stakeholders, keep us attuned to commuters’ needs and priorities. Equipped with this knowledge, we then develop targeted recommendations to further enhance the public transport system for our commuters.

Public Transport Customer Satisfaction Survey 

The Public Transport Customer Satisfaction Survey (PTCSS) measures commuters’ satisfaction for both bus and MRT services. The survey has been conducted annually since 2006. 

In 2016, as part of its advisory role to recommend improvements to the public transport system, PTC took over the administration of this survey from the Land Transport Authority. 
 
Download PTCSS 2016 Press Release [PDF, 367 MB]

Point-to-Point Customer Satisfaction Survey

The Point to Point Customer Satisfaction Survey (PCSS) measures commuters’ satisfaction with both taxi and private hire car services. PTC introduced this survey in 2016 to better understand commuters’ expectations and preferences for both taxi and private hire car services.

Download PCSS 2016 Press Release [PDF, 296 MB]