Each year, PTC conducts two customer satisfaction surveys: the Public Transport Customer Satisfaction Survey and the Point-To-Point Customer Satisfaction Survey.
The findings from these two surveys, together with our ongoing engagements with different groups of commuters and stakeholders, keep us attuned to commuters’ needs and priorities. Equipped with this knowledge, we then develop targeted recommendations to further enhance the public transport system for our commuters.
Public Transport Customer Satisfaction Survey
The Public Transport Customer Satisfaction Survey (PTCSS) measures commuters’ satisfaction for both bus and MRT services. The survey has been conducted annually since 2006.
In 2016, as part of its advisory role to recommend improvements to the public transport system, PTC took over the administration of this survey from the Land Transport Authority.
Click below to access the latest PTCSS results
Download PTCSS 2016 Press Release (PDF, 358 KB) (PDF, 367.26 KB)
Point-to-Point Customer Satisfaction Survey
The Point to Point Customer Satisfaction Survey (PCSS) measures commuters’ satisfaction with both taxi and private hire car services. PTC introduced this survey in 2016 to better understand commuters’ expectations and preferences for both taxi and private hire car services.
Click below for the latest PCSS results
Download PCSS 2016 Press Release (PDF, 288 KB) (PDF, 295.63 KB)