Overview

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According to the PTC’s latest review of the bus operators’ operating performance and service provision for the 6-month period from 1 June 2012 to 30 November 2012, SBS Transit Ltd fully complied with all the standards. SMRT Buses Ltd failed to adhere to scheduled headways in 15 instances, and also did not fully meet the standard on adherence to maximum passenger loading in 2 instances. The PTC is thus imposing a financial penalty of S$1,700 on SMRT Buses Ltd, based on the previous financial penalty quantum of $100 for each non-compliant day on each non-compliant route.

In the previous review period (1 December 2011 to 31 May 2012), SMRT Buses Ltd failed to meet the standard on adherence to maximum passenger loading in one instance and was imposed a financial penalty of S$100.

The PTC first introduced the penalty framework on 1 October 2007 to ensure the bus operators’ compliance with the QoS standards. The QoS results are released on a six-monthly basis, commencing from April 2008. In August 2009, the PTC tightened the QoS standard on bus service scheduled headways so that commuters can benefit from better bus frequencies and shorter waiting times. As the PTC takes a serious view on ensuring quality bus service levels and expects the bus operators to keep service lapses to the minimum, it has significantly enhanced the financial penalty quantum under the QoS framework. As of 1 April 2013, the penalty quantum has been increased and ranges from S$2,000 per day per bus service to S$100,000 per month per standard, and will be reflected in the results of the next review period. Click here for more information on the revised financial penalty quantum.

Going forward, the PTC will continue to monitor and make adjustments to the QoS framework where appropriate, with a view to ensure that the bus operators will continue to improve bus service levels for commuters.

 

Chronology of QoS Results

December 2011 - May 2012
June 2011 - November 2011

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Updated 16 April 2013